Patient Care & Scheduling Coordinator

Talentify; BLOOMINGTON (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify seeks a patient-centered Medical Receptionist to act as a pivotal contact for patients entering HPMG Clinics. You will facilitate appointment scheduling, collect demographics and financial information, and support revenue collection for the medical group.

The role requires strong communication, high organizational ability, and the capacity to manage multiple priorities in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years experience as a medical receptionist.
• Two years experience in a customer service position.
• One year experience using data look-up and data entry functions on a mainframe or PC based computer system.
• One year customer service experience either via telephone or in-person within the last five years.
• Demonstrated ability to organize work under pressure.
• Demonstrated ability to function with multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Customer Service: Care for each person as he/she would like to be cared for by putting the patient first at every opportunity.
• Check-in and Co-pay Administration: Check in patients accurately and collect co-pays or appropriate fees.
• Use computer-based system to verify patient information: Understand and communicate benefit changes to members, or refer to appropriate resource; communicate wait times in a diplomatic manner; direct patients to the appropriate care area; prepare reconciliation report; provide patients with appropriate forms.
• Computerized Appointment Scheduling for appointments: Schedule appointments according to Advanced Access principles; maintain knowledge of scheduling practices; know scheduling policies and procedures.
• Registration and Verification: Complete the registration process and verify insurance eligibility; register patients accurately; identify account types (e.g., Workers compensation, Motor Vehicle Accidents).
• Specialty Appointment Coordination: Provide patients with information required to schedule specialty appointments.
• Facilitate timely and accurate flow of communication within the clinic: answer telephone and respond to callers; take and relay messages; prepare records for new patient appointments; assist with clerical duties.
• Maintain open communication with Appointment Center: coordinate schedule templates and emergency changes; coordinate vacation and other changes; coordinate holds.
• General Accountabilities: Perform other duties as assigned.

Skills

Oral communication

Written communication

Organizational skills

Multitasking

Education

High School diploma or GED

Job description

Talentify seeks a patient-centered Medical Receptionist to act as a pivotal contact for patients entering HPMG Clinics. You will facilitate appointment scheduling, collect demographics and financial information, and support revenue collection for the medical group.

The role requires strong communication, high organizational ability, and the capacity to manage multiple priorities in a fast-paced environment.