Patient Care & Scheduling Coordinator

HealthPartners; BLOOMINGTON (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

HealthPartners in Minnesota seeks a friendly Medical Receptionist to be the first point of contact for patients at the HPMG Clinics. This role focuses on scheduling appointments, collecting current financial and demographic information, and ensuring accurate data entry in our computer systems.

Requirements include a high school diploma or GED, formal training in medical reception or related program, and at least one year of related customer service or medical receptionist experience.

Qualifications

• High School diploma or GED required.
• Formal training in medical reception or equivalent program.
• 2+ years experience as a medical receptionist.
• 2+ years experience in a customer service position.
• 1 year experience using data lookup and data entry functions on a mainframe or PC based system.
• 1 year customer service experience via telephone or in-person within the last five years.
• Demonstrated ability to organize work under pressure.
• Demonstrated ability to function with multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Customer Service: Care for each person as he/she would like to be cared for by putting the patient first.
• Check-in and Co-pay Administration: check in patients and collect co-pays or fees.
• Use computer-based system to verify patient information and communicate benefit changes.
• Computerized Appointment Scheduling for appointments and maintain scheduling policies.
• Registration and Verification: complete registration, verify insurance, and classify account type.
• Specialty Appointment Coordination: provide information to schedule specialty appointments.
• Facilitate timely flow of communication within the clinic and relay messages.
• Maintain communication with Appointment Center; coordinate schedules and changes.
• General Accountabilities: perform other duties as assigned.

Skills

Excellent oral communication

Excellent written communication

Organizational skills under pressure

Multitasking under interruptions

English proficiency required

Education

High School diploma or GED

Graduate of medical reception or equivalent program

2+ years as medical receptionist

2+ years customer service experience

1 year data lookup / data entry on computer

1 year customer service via phone or in-person (last 5 years)

Job description

HealthPartners in Minnesota seeks a friendly Medical Receptionist to be the first point of contact for patients at the HPMG Clinics. This role focuses on scheduling appointments, collecting current financial and demographic information, and ensuring accurate data entry in our computer systems.

Requirements include a high school diploma or GED, formal training in medical reception or related program, and at least one year of related customer service or medical receptionist experience.