Patient Care Concierge & Scheduling Specialist

Talentify; Gahanna (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

Talentify is seeking a dedicated Medical Office Administrative Assistant to support physicians and staff in coordinating patient care. You will act as the primary liaison between patients, clinical teams, and front desk to ensure smooth flow and timely communication.

The role also handles appointment scheduling, insurance pre-certification, medical records preparation, and billing coordination with the Patient Accounts department.

Qualifications

• A high school diploma/GED is required.
• Previous experience in a medical office setting is required.

Responsibilities

• Facilitate patient flow during office hours and schedule follow-ups.
• Provide patient education related to treatment plan.
• Perform clerical duties: copying, faxing, scanning and filing patient documentation.
• Communicate schedule changes to the clinic and front desk.
• Address patient concerns with appropriate involvement of physicians or supervisors.
• Coordinate with front desk and clinical team to assist patient visits and rescheduling when needed.
• Provide coverage for vacation or sick time as needed.
• Place prescription refill orders as directed by physician/mid-level.
• Update and maintain patient documentation in the EMR.

Education

High school diploma/GED

Job description

Talentify is seeking a dedicated Medical Office Administrative Assistant to support physicians and staff in coordinating patient care. You will act as the primary liaison between patients, clinical teams, and front desk to ensure smooth flow and timely communication.

The role also handles appointment scheduling, insurance pre-certification, medical records preparation, and billing coordination with the Patient Accounts department.