Patient Care Scheduling & Coordination Specialist

Hartford HealthCare; East Hartford (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

Hartford HealthCare is seeking a Team Coordinator in Connecticut to schedule patient visits, coordinate with nursing, therapy and social work teams, and ensure timely, compliant care delivery. The role emphasizes accurate scheduling, data management, and strong communication within an interdisciplinary team.

The position requires a high school diploma, office procedures experience, and preferred medical secretarial training.

Qualifications

• Experience with scheduling and health care office workflows.
• Proficiency with standard office software and EMR systems.
• Strong organizational and communication skills.

Responsibilities

• Ensure compliance with agency policies, procedures, and regulatory requirements to support deficiency-free survey outcomes.
• Schedule nursing, therapy, and social work visits to ensure timely patient care delivery.
• Facilitate the timely initiation of care through accurate scheduling, task assignment, problem-solving, and critical thinking.
• Triage incoming calls, prioritize needs appropriately, and provide high-quality customer service support.
• Coordinate and communicate with supervisors and interdisciplinary team members regarding patient information, data management, and regulatory compliance.
• Manage electronic and paper records to ensure the accurate, efficient, and timely flow of patient, operational, and financial information.
• Provide administrative and clerical support to the care management team through both electronic and manual processes.
• Utilize electronic medical records, computer systems, and medical/financial databases effectively and accurately.
• Assign and de-assign clinical staff to patients electronically while maintaining appropriate system permissions.
• Coordinate initial admission services and serve as a liaison between patients, clinical staff, and care teams.
• Demonstrate strong communication, organizational, and time management skills.
• Adhere to established agency processes and standards to ensure consistency, quality, and operational efficiency.
• Organize daily workflow while maintaining confidentiality of patient, employee, and agency information.
• Ensure required information is received, processed, and communicated in a timely manner to support admissions, billing, payroll, and patient care delivery.
• Actively participate in agency performance improvement initiatives, including the H3W process.
• Perform other duties as assigned.

Skills

Office procedures

Computer proficiency

Education

Associate’s Degree with medical secretarial background

Job description

Hartford HealthCare is seeking a Team Coordinator in Connecticut to schedule patient visits, coordinate with nursing, therapy and social work teams, and ensure timely, compliant care delivery. The role emphasizes accurate scheduling, data management, and strong communication within an interdisciplinary team.

The position requires a high school diploma, office procedures experience, and preferred medical secretarial training.