Team Coordinator (Scheduler, Medical, Office) - HomeCare

Hartford HealthCare Medical Group; Mansfield (CT); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits program

Career development opportunities

Work/life balance initiatives

Job summary

Join a leading healthcare network that values every moment and every employee. As a Team Coordinator, you will play a crucial role in scheduling patient visits and ensuring exceptional service delivery. This position offers the opportunity to work with a dedicated team, leveraging cutting-edge technology to enhance patient experiences. With a focus on person-centered care, you will help coordinate care for patients in their homes, making a real difference in their lives. If you are passionate about healthcare and looking for a role that fosters growth and development, this is the perfect opportunity for you.

Qualifications

• 3+ years of office experience in a health-related field preferred.
• High School diploma required; Associate's Degree preferred.

Responsibilities

• Schedule patient visits and coordinate care delivery.
• Provide administrative support and manage data flow efficiently.
• Demonstrate effective communication and organizational skills.

Skills

Office procedures

Computer proficiency

Customer service skills

Critical thinking

Education

High School diploma or equivalent

Associate's Degree with medical secretarial background

Tools

Medical/financial databases

Job description

Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Team Coordinator.

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting-edge technology to provide quality care in our client’s home. Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients’ families.

As part of the person-centered model, this role is responsible for the scheduling of patient visits to provide outstanding service delivery while improving the patient experience. This role will collaborate with all team members to achieve exceptional clinical, quality, and financial outcomes.

In general, most of the time will be spent in the following activities:

1. Performs duties and responsibilities with compliance to regulatory agencies as evidenced by ability to apply Agency policies resulting in deficiency-free surveys.
2. Schedules nursing, therapy & social work visits.
3. Facilitates the timely initiation of care through problem-solving, accurate scheduling, and tasking of requested services along with a critical thinking approach to work.
4. Triages incoming calls using critical thinking/prioritization and superior customer service skills.
5. Coordinates and consults with Supervisors and team members regarding patient information, data management, and regulatory compliance statuses.
6. Utilizes and manages electronic and paper data and coordinates specific administrative/organizational functions to ensure accurate, efficient, and timely flow of information and financial data for interdisciplinary care teams.
7. Provides administrative and clerical support to the care management team electronically and manually.
8. Demonstrates proficiency in computer navigation and medical/financial databases communications.
9. Electronically assigns and de-assigns Clinical Staff to patients by accurately utilizing system permissions.
10. Coordinates initial admission services and acts as liaison for the clinical team.
11. Demonstrates effective communication, organizational, and time management skills.
12. Complies with agency established processes to maintain standards and ensure standardization.
13. Organizes daily work and information to maintain efficiency and confidentiality.
14. Responsible for ensuring required information is provided and flowed timely to complete the functions of billing, payroll, admissions, and care delivery.

Qualifications

Education: High School diploma or equivalent; Associate's Degree with medical secretarial background preferred.

Experience: Three years of related office experience in the health-related field preferred.

Skills: Office procedures, computer proficiency.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments, and community education to countless men, women, and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.