Patient Care Scheduler & Office Coordinator

Rhode Island Hospital; United States; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a front desk/appointment coordinator to support physicians and ensure smooth patient flow in a primary care setting. You will handle phone inquiries, scheduling, registration, and payments while upholding privacy and quality service standards.

The role emphasizes accurate data collection, coordination of referrals, and adherence to safety and workplace guidelines in a daytime, on-site environment at 593 Eddy St, Providence, RI.

Qualifications

• Experience in medical office reception or scheduling is preferred.
• Ability to collect payments and process copays at point of service.
• Ability to verify demographics and insurance information accurately.

Responsibilities

• Answer phones and direct calls to appropriate staff.
• Schedule appointments and coordinate specialist referrals.
• Check patients in and out and collect balances and copays.
• Verify patient demographics and insurance information for every visit.
• Assist patients with Kiosk sign-in and navigational assistance.
• Maintain confidentiality per OSHA and privacy guidelines.
• Attend meetings/workshops relevant to the position and office workflows.

Skills

Customer service

Phone handling

Scheduling

Job description

Brown University Health is seeking a front desk/appointment coordinator to support physicians and ensure smooth patient flow in a primary care setting. You will handle phone inquiries, scheduling, registration, and payments while upholding privacy and quality service standards.

The role emphasizes accurate data collection, coordination of referrals, and adherence to safety and workplace guidelines in a daytime, on-site environment at 593 Eddy St, Providence, RI.