Patient Access & Scheduling Coordinator

Rhode Island Hospital; Longmont (CO); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a patient-focused front desk assistant to support busy practice operations in Providence, RI. You will manage phones, appointments, check-ins/outs, and coordinate referrals, ensuring accurate demographics and insurance details.

Ideal candidates have a two-year Medical Office Management or Medical Secretary program and at least two years of medical office experience, with strong English communication and interpersonal skills.

Qualifications

• BASIC KNOWLEDGE: Two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office practice.
• EXPERIENCE: Two years' experience in a physician's medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Answering phones, scheduling appointments, check patients in and out and coordinating specialist appointments for patients.
• Collects patient balances, copays, and credit cards at time of service.
• Reviews lists of patients who need appointments and calls to schedule when due.
• Verifies demographics and insurance carrier information for every patient.
• Assists patients with Kiosk sign in.
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations.
• Provides superior customer service and outstanding patient care.

Skills

Medical office experience

Interpersonal communication

English language proficiency

Education

Two-year Medical Office Management/Medical Secretary program

Job description

Brown University Health is seeking a patient-focused front desk assistant to support busy practice operations in Providence, RI. You will manage phones, appointments, check-ins/outs, and coordinate referrals, ensuring accurate demographics and insurance details.

Ideal candidates have a two-year Medical Office Management or Medical Secretary program and at least two years of medical office experience, with strong English communication and interpersonal skills.