Patient Care Scheduler & Medical Office Support

US-Department-of-Veterans-Affair; Jackson (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant to greet patients, screen calls, schedule appointments, and support administrative and clerical tasks in a clinic setting.

This role assists with patient flow, data entry, and insurance verification while coordinating with healthcare teams to ensure timely care. Ideal candidates have a high school diploma or equivalent, English proficiency, and the ability to use multiple office software tools.

Qualifications

• High school diploma or GED required.
• No specific experience required for entry level.
• Proficiency in spoken and written English.
• Ability to use various office automation software and devices.

Responsibilities

• Screen incoming calls and greet patients in a clinic setting.
• Schedule, cancel, and reschedule appointments per guidelines.
• Enter and verify patient demographics and insurance information.
• Coordinate with clinical staff to support patient care and data accuracy.

Skills

Medical terminology

Phone etiquette

Customer service

Office software navigation

Education

High school diploma or GED

Tools

Computer systems

Web-based scheduling

Insurance collection system

Scanning software

Electronic faxing

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant to greet patients, screen calls, schedule appointments, and support administrative and clerical tasks in a clinic setting.

This role assists with patient flow, data entry, and insurance verification while coordinating with healthcare teams to ensure timely care. Ideal candidates have a high school diploma or equivalent, English proficiency, and the ability to use multiple office software tools.