Senior Medical Scheduling & Patient Support Specialist

US-Department-of-Veterans-Affair; Conroe (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) to support inpatient units, outpatient clinics, and scheduling call centers. Responsibilities include greeting patients, scheduling appointments, and entering patient data in electronic systems.

Candidates must meet basic education and experience requirements and be proficient in English. At the GS-06 level, the role requires one year of relevant experience and strong knowledge of medical terminology, patient

Qualifications

• High school diploma or GED required; proof may be requested.
• Experience in medical settings and with scheduling is preferred.
• English proficiency for professional communication.

Responsibilities

• Answer phones, greet patients, and relay messages to staff.
• Schedule, cancel, and reschedule patient appointments per guidelines.
• Enter and verify patient demographics and insurance data in EHR and scheduling systems.
• Coordinate transfers and assist with provider orders per VA policies.
• Communicate effectively with internal and external customers.

Skills

Medical terminology

Customer service

Electronic health records

Scheduling appointments

Independent work

Professional communication

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) to support inpatient units, outpatient clinics, and scheduling call centers. Responsibilities include greeting patients, scheduling appointments, and entering patient data in electronic systems.

Candidates must meet basic education and experience requirements and be proficient in English. At the GS-06 level, the role requires one year of relevant experience and strong knowledge of medical terminology, patient