Advanced Medical Support Assistant - Care & Scheduling

US-Department-of-Veterans-Affair; Mishawaka (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to support Patient Aligned Care Teams (PACT) and other care settings. This role emphasizes coordinating appointments, handling patient communications, and ensuring accurate demographics and insurance data.

Responsibilities include scheduling, greeting patients, verifying information, and assisting with transfers and workload management in a busy clinical environment.

Qualifications

• High school diploma, GED, or equivalent credential.
• Ability to communicate effectively with patients and staff.
• Experience in clerical, office, customer service, or related administrative work.

Responsibilities

• Schedule appointments, cancellations, and reschedules; manage patient encounters and workload credit.
• Answer phones, greet patients, and relay messages to staff.
• Verify demographics and insurance information; process transfers as needed.
• Coordinate administrative functions for transfers to other VA facilities or providers.

Skills

Collaboration across disciplines

Prioritization & organization

Effective communication

Care access knowledge

Interdisciplinary coordination

Medical terminology

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to support Patient Aligned Care Teams (PACT) and other care settings. This role emphasizes coordinating appointments, handling patient communications, and ensuring accurate demographics and insurance data.

Responsibilities include scheduling, greeting patients, verifying information, and assisting with transfers and workload management in a busy clinical environment.