Patient Care Scheduler & Front Office Specialist

2200 The Brigham and Women's Hospital, Inc.; United States; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham is seeking a Practice Assistant II in the OBGYN department to provide administrative and patient-facing support. You will schedule appointments, greet patients, and handle routine communications in a fast-paced clinical setting.

Responsibilities include billing processing, chart requests, and coordinating scheduling with clinicians, while contributing to a compassionate, efficient environment for patients and staff.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 2–3 years of office experience required.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Assist with training staff and perform advanced scheduling functions.

Skills

Microsoft Office

Customer service

Verbal communication

Written communication

Multitasking

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Mass General Brigham is seeking a Practice Assistant II in the OBGYN department to provide administrative and patient-facing support. You will schedule appointments, greet patients, and handle routine communications in a fast-paced clinical setting.

Responsibilities include billing processing, chart requests, and coordinating scheduling with clinicians, while contributing to a compassionate, efficient environment for patients and staff.