Patient Care Scheduler: Call Center

Sun Life Health; Casa Grande (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

2 weeks PTO

10 paid holidays

Sick time

Health benefits

403(b) retirement plan

Job summary

Sun Life Health in Casa Grande, AZ is seeking a Call Center Operator to schedule appointments, assist patients, and support providers daily. You will coordinate care across Family Practice, Pediatrics, and OB/GYN, and help with portal registrations and refills.

The role requires a high school diploma, experience with multi-line phone systems, and a customer‑focused approach. Bilingual English/Spanish preferred but not required; on-site role with generous benefits.

Qualifications

• High School diploma or equivalent.
• Experience using multi-line phone systems.
• Bilingual English/Spanish preferred, but not required.

Responsibilities

• Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN.
• Assist patients with portal registration, refill requests, and general questions.
• Route calls, take messages, and provide personalized support to patients and providers.
• Ensure accurate patient information and maintain HIPAA compliance.
• Support staff with scheduling overflow and special patient needs.

Skills

Multi-line phone systems

Education

High School diploma

Job description

Sun Life Health in Casa Grande, AZ is seeking a Call Center Operator to schedule appointments, assist patients, and support providers daily. You will coordinate care across Family Practice, Pediatrics, and OB/GYN, and help with portal registrations and refills.

The role requires a high school diploma, experience with multi-line phone systems, and a customer‑focused approach. Bilingual English/Spanish preferred but not required; on-site role with generous benefits.