Patient Access Specialist — High-Impact Call Center

Serenity Healthcare; Mesa (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision coverage (+

401(k) retirement plan

Paid time off: 10 days to start, 15+1

Flexible scheduling

Bilingual differential (Spanish/EN)

Job summary

Serenity Healthcare in Mesa, AZ seeks a Call Center Representative - Customer Support. You will handle inbound calls from patients, listen, answer questions, and schedule appointments to move people toward care.

Paid training is provided. The role offers a clear path from training to full-time, with growth to $19.50/hour within six months and a bilingual differential. No healthcare experience required.

Qualifications

• You must have a high school diploma or GED.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing patients who have already expressed interest in Serenity
• Build trust through active listening, thoughtful questions, and a genuine effort to understand each person's needs
• Turn inbound interest into scheduled appointments by helping callers understand their options and determine the right next step
• Navigate questions, hesitation, and concerns by identifying barriers and working with callers to find appropriate solutions
• Educate callers about Serenity's services, available options, and what they can expect from their experience
• Use proven conversation frameworks and workflows while adapting naturally to each individual and situation
• Help callers understand the value of moving forward with care when Serenity is a good fit for their needs and overcome any objections they may have
• Take ownership of each interaction and help create a smooth experience from the initial conversation through scheduling
• Accurately document conversations and patient information in our CRM and scheduling systems
• Review your performance, apply coaching, and continuously develop your communication and patient engagement skills

Skills

Strong communicator

Active listening

CRM familiarity

Questioning

Bilingual (Spanish/English)

Education

High school diploma or GED

Job description

Serenity Healthcare in Mesa, AZ seeks a Call Center Representative - Customer Support. You will handle inbound calls from patients, listen, answer questions, and schedule appointments to move people toward care.

Paid training is provided. The role offers a clear path from training to full-time, with growth to $19.50/hour within six months and a bilingual differential. No healthcare experience required.