Patient Access Scheduler - Day Shift

Summit Healthcare Association; Show Low (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Summit Healthcare Association in Show Low, AZ is hiring a support services specialist to handle inbound calls, triage, and patient scheduling for primary care and radiology.

The role requires high school diploma, basic computer skills, medical terminology knowledge, and at least 1 year in a medical front office. You will ensure patient satisfaction while maintaining HIPAA compliance and excellent customer service.

Qualifications

• High school diploma or equivalent (required).
• Basic computer skills (required).
• Medical terminology knowledge (required).
• 1 year experience medical front office or related position (required).
• Knowledge of scheduling for physician offices (required).
• Basic knowledge of insurance and medical billing processes (required).
• Procedure and diagnosis coding experience or training, (i.e. ICD10) (preferred).

Responsibilities

• Triage clinical calls and handle scheduling for local physician offices.
• Obtain patient information for registration, billing and scheduling.
• Schedule/reschedule patient clinical appointments per guidelines.
• Coordinate scheduling of procedures between departments and providers.
• Understand medical insurance eligibility.
• Process copays, deductibles, and patient balances.
• Maintain clear communication with supervisors about scheduling conflicts.
• Provide exemplary customer service and HIPAA-compliant interactions.
• Promote patient safety standards as a core value.
• Interact with patients and departments via phone and email.

Job description

Summit Healthcare Association in Show Low, AZ is hiring a support services specialist to handle inbound calls, triage, and patient scheduling for primary care and radiology.

The role requires high school diploma, basic computer skills, medical terminology knowledge, and at least 1 year in a medical front office. You will ensure patient satisfaction while maintaining HIPAA compliance and excellent customer service.