CALL CENTER OPERATOR

Sun Life Health; Casa Grande (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

2 weeks PTO

10 paid holidays

Sick time

Health benefits

403(b) retirement plan

Job summary

Sun Life Health in Casa Grande, AZ is seeking a Call Center Operator to schedule appointments, assist patients, and support providers daily. You will coordinate care across Family Practice, Pediatrics, and OB/GYN, and help with portal registrations and refills.

The role requires a high school diploma, experience with multi-line phone systems, and a customer‑focused approach. Bilingual English/Spanish preferred but not required; on-site role with generous benefits.

Qualifications

• High School diploma or equivalent.
• Experience using multi-line phone systems.
• Bilingual English/Spanish preferred, but not required.

Responsibilities

• Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN.
• Assist patients with portal registration, refill requests, and general questions.
• Route calls, take messages, and provide personalized support to patients and providers.
• Ensure accurate patient information and maintain HIPAA compliance.
• Support staff with scheduling overflow and special patient needs.

Skills

Multi-line phone systems

Education

High School diploma

Job description

Job Details

Job Location: CG PEDIATRICS - CASA GRANDE, AZ 85122, Position Type: Full-time, Job Shift: 8am-5pm M-F; Rotating Sat 8am-12:30pm, Patient Support – Connect, Schedule, and Care!

We’re looking for a Call Center Operator to do more than answer calls—they schedule appointments, assist patients, and support providers every day.

What You’ll Do

• Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
• Assist patients with portal registration, refill requests, and general questions
• Route calls, take messages, and provide personalized support to patients and providers
• Ensure accurate patient information and maintain HIPAA compliance
• Support staff with scheduling overflow and special patient needs

Knowledge, Skills, & Abilities

• Comfortable using multi-line phone systems
• Bilingual (English/Spanish) preferred, but not required
• Computer literate, organized, and able to thrive in a fast-paced environment

Education & Experience

• High School diploma or equivalent
• Experience using multi-line phone systems

Compensation: $16.50/hour flat + opportunity for bonus if call metrics are met or exceeded

Why You’ll Love Working Here

• Great Company Culture – supportive, collaborative team
• Work/Life Balance – work stays at work!
• Time Off – 2 weeks PTO, 10 paid holidays, and sick time
• Health Benefits – medical (HSA/FSA), dental, vision, life, short- & long-term disability
• Future Planning – 403(b) retirement plan

This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.Qualifications: