Patient Access Navigator - Scheduling & Care Support

70 HonorHealth Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth is seeking an Administrative Support professional across multiple Phoenix locations to improve access to care via appointment scheduling and patient navigation. The role focuses on MyChart support and insurance verification, ensuring privacy and accurate documentation.

Requirements include a high school diploma, 6 months customer service experience, typing speed, and preferred call center experience. Bilingual Spanish is a plus.

Qualifications

• 6 months of customer service experience required.
• Typing 45 words per minute (WPM) required.
• 1 year of call center experience preferred.
• Basic knowledge of insurance plans and requirements: knowledge of physician specialties and hospital services offered.
• HIPAA/Privacy Practices knowledge preferred; bilingual Spanish (conversation) preferred.

Responsibilities

• Schedule appointments in EMR in alignment with guidelines and patient preferences.
• Verify insurance requirements and referral needs.
• Answer inquiries and escalate as needed.
• Assist with wayfinding, education seminars, and MyChart support.
• Document interactions and feedback for follow-up and knowledge base updates.

Skills

Customer service

Typing 45 WPM

Call center

Insurance knowledge

Spanish (conversational)

Education

High School Diploma or GED

Tools

EPIC EMR

MyChart

Job description

HonorHealth is seeking an Administrative Support professional across multiple Phoenix locations to improve access to care via appointment scheduling and patient navigation. The role focuses on MyChart support and insurance verification, ensuring privacy and accurate documentation.

Requirements include a high school diploma, 6 months customer service experience, typing speed, and preferred call center experience. Bilingual Spanish is a plus.