Patient Care Referral Navigator

IHA; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Trinity Health IHA Medical Group seeks a Referral Specialist to connect patients with their healthcare team and manage the referral process from intake to fulfillment. The role may include Medical Receptionist duties as needed and requires handling authorizations and patient information with care.

The position is full time in a day-shift schedule, based in Ann Arbor, MI, with responsibilities including educating patients and staff, scheduling appointments, and maintaining accurate records to

Qualifications

• Minimum 4 years’ experience with insurance referrals, prior authorization or other relevant medical office experience.

Responsibilities

• Contact insurance companies and obtains authorization for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

Education

Undergraduate/Associate degree in healthcare or related field

Job description

Trinity Health IHA Medical Group seeks a Referral Specialist to connect patients with their healthcare team and manage the referral process from intake to fulfillment. The role may include Medical Receptionist duties as needed and requires handling authorizations and patient information with care.

The position is full time in a day-shift schedule, based in Ann Arbor, MI, with responsibilities including educating patients and staff, scheduling appointments, and maintaining accurate records to