Referral Coordinator: Patient Care & Authorizations

IHA; Ann Arbor (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a customer-focused Referral Coordinator to act as a vital link between patients and their healthcare team, handling referrals, authorizations, and follow-up to ensure seamless care.

In this full-time day-shift role, you will educate patients, verify insurance details, schedule appointments, and support the referral workflow, contributing to a compassionate, efficient patient experience.

Qualifications

• High School Diploma required.
• Minimum 2 years' experience with insurance referrals or medical office experience.
• Knowledge of patient registration and insurance concepts.

Responsibilities

• Contact insurance companies and obtains authorization for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Obtains urgent authorizations same day and next day.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

Skills

Customer service

Referral coordination

Insurance referrals

Communication

Education

High School Diploma

Job description

Trinity Health IHA Medical Group in Michigan is seeking a customer-focused Referral Coordinator to act as a vital link between patients and their healthcare team, handling referrals, authorizations, and follow-up to ensure seamless care.

In this full-time day-shift role, you will educate patients, verify insurance details, schedule appointments, and support the referral workflow, contributing to a compassionate, efficient patient experience.