Referral Navigator: Seamless Patient Care & Authorizations

Trinity Health; Ann Arbor (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Collaborative team environment

Meaningful work

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a dedicated Referral Coordinator to connect patients with their care teams and manage the referral process from authorization to follow-up. You will educate patients and staff, schedule appointments, verify registrations, and ensure accurate documentation.

The role emphasizes customer service, teamwork, and efficient handling of authorizations and referrals to support seamless patient journeys and timely access to care.

Qualifications

• High School Diploma required.
• Minimum 2 years’ experience with insurance referrals or prior authorization.
• Experience in a medical office environment preferred.

Responsibilities

• Contact insurance companies and obtain authorizations for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Obtain urgent authorizations same day and next day.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

Skills

Customer service

Insurance referrals

Authorization processes

Communication

Patient education

Education

High School Diploma

Job description

Trinity Health IHA Medical Group in Michigan is seeking a dedicated Referral Coordinator to connect patients with their care teams and manage the referral process from authorization to follow-up. You will educate patients and staff, schedule appointments, verify registrations, and ensure accurate documentation.

The role emphasizes customer service, teamwork, and efficient handling of authorizations and referrals to support seamless patient journeys and timely access to care.