Referral Specialist - Service Center

IHA; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Trinity Health IHA Medical Group seeks a Referral Specialist to connect patients with their healthcare team and manage the referral process from intake to fulfillment. The role may include Medical Receptionist duties as needed and requires handling authorizations and patient information with care.

The position is full time in a day-shift schedule, based in Ann Arbor, MI, with responsibilities including educating patients and staff, scheduling appointments, and maintaining accurate records to

Qualifications

• Minimum 4 years’ experience with insurance referrals, prior authorization or other relevant medical office experience.

Responsibilities

• Contact insurance companies and obtains authorization for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

Education

Undergraduate/Associate degree in healthcare or related field

Job description

Remarkable Between Patient Care!

Trinity Health IHA Medical Group is seeking a customer-focused Referral Specialist to serve as a key connection between patients and their healthcare team. In this role, you'll provide exceptional service by handling all aspects of the referral process. May perform Medical Receptionist duties as necessary.

Employment Type

Full time

Shift

Day Shift

Description

Referral Specialist

Trinity Health IHA Medical Group is seeking a customer-focused Referral Specialist to serve as a key connection between patients and their healthcare team. In this role, you'll provide exceptional service by handling all aspects of the referral process. May perform Medical Receptionist duties as necessary.

What You’ll Do

• Contact insurance companies and obtains authorization for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

General Requirements

• EDUCATION: Undergraduate degree or Associate’s degree in healthcare or a related field and specialized training or equivalent combination of education and experience.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum 4 years’ experience with insurance referrals, prior authorization or other relevant medical office experience.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.