Healthcare Customer Service & Pharmacy Support

externallincarecareers; Williamsport (Lycoming County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

externallincarecareers is seeking staff to handle customer calls, educate on products, and process orders in a healthcare support role. The position involves documenting calls, updating demographics, and reading patient orders with pharmacy terminology.

Applicants should have a high school diploma or GED, be able to enter data in computerized systems, and meet location-specific licensing requirements. Training and benefits are offered.

Qualifications

• High School Diploma or GED or 1–3 months related experience or training.
• Computer entry is required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Handles customer calls via inbound and outbound channels.
• Educates customers about products and services.
• Documents calls in computerized record-keeping systems and enters orders.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy terminology.
• Collaborates with coworkers and participates in training of employees.

Skills

Inbound/outbound calls

Customer education

Documentation in systems

Team communication

Training support

Education

High School Diploma or GED

Licensing requirements per location

Tools

Computer entry

Order entry system

Demographics update tools

Job description

externallincarecareers is seeking staff to handle customer calls, educate on products, and process orders in a healthcare support role. The position involves documenting calls, updating demographics, and reading patient orders with pharmacy terminology.

Applicants should have a high school diploma or GED, be able to enter data in computerized systems, and meet location-specific licensing requirements. Training and benefits are offered.