Healthcare Customer Service & Pharmacy Support

externallincarecareers; Waukesha (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and advancement

Medical, dental, and vision

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

externallincarecareers is seeking a customer service associate to communicate with customers via calls, assess needs, and educate on products. The role includes documenting calls, processing orders, and updating demographic information in the system.

The position requires a high school diploma or GED, and basic computer entry skills; licensing requirements may apply by location. The job offers comprehensive benefits and training opportunities.

Qualifications

• High School Diploma or GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Educates customers about products/services.
• Documents calls in the system.
• Enters customer orders and verifies demographics.

Skills

Communication

Customer service

Education on products

Team interaction

Education

High School Diploma / GED

1–3 months related experience/training

Tools

Computer literacy

Job description

externallincarecareers is seeking a customer service associate to communicate with customers via calls, assess needs, and educate on products. The role includes documenting calls, processing orders, and updating demographic information in the system.

The position requires a high school diploma or GED, and basic computer entry skills; licensing requirements may apply by location. The job offers comprehensive benefits and training opportunities.