Patient Care & Order Support Specialist

Accendra Health; Bothell (WA); Presencial; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Paid time off

401(k)

Flexible Spending Accounts

Life insurance

Short/long-term disability

Teammate Assistance Program

Parental leave

Domestic partner benefits

Descripción de la vacante

Accendra Health is seeking a Call Center Customer Service representative to educate patients on products, process orders, and support referrals in a high-volume inbound center. The role emphasizes accurate order entry, strong communication, and product knowledge of Byram therapies.

The position requires 1-2 years in customer service, MS Office proficiency, and the ability to navigate multiple platforms. Competitive benefits and full-time hours are offered in a standard M-F schedule.

Formación

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsabilidades

• Review and Process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required KPI's.
• Perform other duties as required.

Conocimientos

Customer service

Call center

MS Office

Order entry

Product knowledge

Communication

Educación

High School Diploma

Herramientas

MS Office

Descripción del empleo

Accendra Health is seeking a Call Center Customer Service representative to educate patients on products, process orders, and support referrals in a high-volume inbound center. The role emphasizes accurate order entry, strong communication, and product knowledge of Byram therapies.

The position requires 1-2 years in customer service, MS Office proficiency, and the ability to navigate multiple platforms. Competitive benefits and full-time hours are offered in a standard M-F schedule.