Inbound Patient Care & Orders Specialist

Byram Healthcare; Anaheim (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) plan

Life insurance

Disability coverage

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Job summary

Accendra Health in Anaheim, CA is seeking a Customer Service Representative to educate patients on products, process orders, and support a high-volume inbound call center. This on-site role emphasizes clear communication and reliable order handling within the Byram therapies portfolio.

The position requires 1–2 years in customer service, a high school diploma, and strong written and verbal communication skills, with MS Office proficiency and the ability to navigate multiple platforms.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required KPI’s
• Perform other duties as required

Skills

Customer service

Call center

MS Office

Education

High School diploma or equivalent

Tools

MS Office

Job description

Accendra Health in Anaheim, CA is seeking a Customer Service Representative to educate patients on products, process orders, and support a high-volume inbound call center. This on-site role emphasizes clear communication and reliable order handling within the Byram therapies portfolio.

The position requires 1–2 years in customer service, a high school diploma, and strong written and verbal communication skills, with MS Office proficiency and the ability to navigate multiple platforms.