Patient Care Coordinator - Inbound Support & Orders

Byram Healthcare Centers Inc; Massachusetts; Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Job summary

Accendra Health in the United States seeks a Customer Service Representative to educate patients on products and services, address concerns, and place supply orders in a high-volume inbound call center.

The role emphasizes attentive communication, problem solving, and teamwork across a nationwide network with Apria and Byram Healthcare brands. On-site opportunities available with strong benefits and growth potential.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPIs.
• Perform other duties as required.

Skills

Customer service

Call center

Communication

MS Office

Learn products

Education

High School Diploma

Tools

MS Office

Job description

Accendra Health in the United States seeks a Customer Service Representative to educate patients on products and services, address concerns, and place supply orders in a high-volume inbound call center.

The role emphasizes attentive communication, problem solving, and teamwork across a nationwide network with Apria and Byram Healthcare brands. On-site opportunities available with strong benefits and growth potential.