Healthcare Customer Care Specialist - Patient Orders

Apria Healthcare; Milton (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Flexible Spending Accounts

Life insurance

Disability coverage

Employee assistance program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a frontline representative to provide a positive customer service experience, educating patients on products and services, listening to concerns, and placing supply orders in a high-volume inbound call center.

You will review orders, make outbound calls, and utilize system tools to assist in order entry while applying product knowledge of Byram therapies to support patients and colleagues. The role emphasizes strong communication and consistent KPI delivery.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required KPI’s
• Perform other duties as required

Skills

Customer service

Communication skills

MS Office

Teamwork

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health is seeking a frontline representative to provide a positive customer service experience, educating patients on products and services, listening to concerns, and placing supply orders in a high-volume inbound call center.

You will review orders, make outbound calls, and utilize system tools to assist in order entry while applying product knowledge of Byram therapies to support patients and colleagues. The role emphasizes strong communication and consistent KPI delivery.