Patient Care & Order Specialist (Inbound CSR)

Apria Healthcare; Oregon; Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Employee assistance program

Parental leave

Job summary

Accendra Health is hiring for a patient services representative. You will educate patients on products and services, handle inquiries, process orders in a high-volume inbound setting, and ensure accurate entry across channels. Your focus is delivering a positive, compliant customer experience.

The role emphasizes strong communication, accuracy, and teamwork, with growth opportunities within the Accendra/Byram Healthcare brands. Benefits accompany an inclusive, patient-first culture.

Qualifications

• High School diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPI's.
• Perform other duties as required.

Skills

Customer service

Verbal communication

Written communication

Multi-platform navigation

Soft skills

Patient-focused service

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health is hiring for a patient services representative. You will educate patients on products and services, handle inquiries, process orders in a high-volume inbound setting, and ensure accurate entry across channels. Your focus is delivering a positive, compliant customer experience.

The role emphasizes strong communication, accuracy, and teamwork, with growth opportunities within the Accendra/Byram Healthcare brands. Benefits accompany an inclusive, patient-first culture.