Inbound Patient Care Specialist - Healthcare CSR

Apria Healthcare; Bothell (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

401(k) Plan

Paid time off

Job summary

Accendra Health in Bothell, WA is seeking a Customer Service Representative to provide a positive patient experience by educating on products, addressing concerns, and processing orders in a high-volume inbound call center.

Responsibilities include order entry, outbound outreach, and collaboration with healthcare professionals. Requires 1–2 years in customer service and a strong, clear communicator with MS Office proficiency.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge to service patients.

Skills

Customer service

Communication

Call center

MS Office

Multitasking

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health in Bothell, WA is seeking a Customer Service Representative to provide a positive patient experience by educating on products, addressing concerns, and processing orders in a high-volume inbound call center.

Responsibilities include order entry, outbound outreach, and collaboration with healthcare professionals. Requires 1–2 years in customer service and a strong, clear communicator with MS Office proficiency.