Healthcare Inbound CSR - Order Entry & Support

Accendra Health, Inc.; Worcester (MA); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Flexible Spending Accounts

Short-and long-term disability

Parental leave

Domestic partner benefits

Mental, physical, and financial well‑b

Health and wellness programs

Job summary

Accendra Health is seeking a patient-focused representative to deliver outstanding service in a high-volume inbound call center in Worcester. You will educate patients on products and services, listen to concerns, address issues, and place supply orders. Candidates should have a high school diploma, 1–2 years of customer service, and strong communication.

Call center experience is a plus. Proficiency with MS Office and the ability to learn our brand therapies are valued as we support home-based

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPI’s.
• Perform other duties as required.

Skills

Customer service

Call center experience

Excellent communication

MS Office proficiency

Brand product knowledge

Soft skills

Education

High School Diploma

Tools

MS Office

Job description

Accendra Health is seeking a patient-focused representative to deliver outstanding service in a high-volume inbound call center in Worcester. You will educate patients on products and services, listen to concerns, address issues, and place supply orders. Candidates should have a high school diploma, 1–2 years of customer service, and strong communication.

Call center experience is a plus. Proficiency with MS Office and the ability to learn our brand therapies are valued as we support home-based