Patient Care & Order Services Specialist

Quipt Home Medical; Winchester (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical in Massachusetts is seeking a dedicated Customer Service Representative to be the primary contact for patients, caregivers, referrals, and commercial accounts. You will handle inquiries, verify insurance, process orders, and ensure timely, accurate delivery and billing in a fast-paced environment.

The role emphasizes excellent communication, problem solving, and adherence to company policies.

Qualifications

• Must have high school diploma or equivalent.
• Experience in clerical or customer service environment preferred.
• Proficiency with Microsoft Office (Word, Excel).
• Strong communication and interpersonal skills.
• Knowledge of insurance billing is a plus.

Responsibilities

• Handle inquiries from patients, caregivers, referrals, and commercial accounts.
• Verify insurance eligibility and document patient financial responsibilities.
• Input orders and necessary paperwork into the computer system in a timely manner.
• Assist with scheduling deliveries and communicate with clinical staff.
• Resolve complaints professionally and maintain accurate records.
• Adhere to company policies and training programs.

Skills

Customer service

Communication

Microsoft Office

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Brightree

Job description

Quipt Home Medical in Massachusetts is seeking a dedicated Customer Service Representative to be the primary contact for patients, caregivers, referrals, and commercial accounts. You will handle inquiries, verify insurance, process orders, and ensure timely, accurate delivery and billing in a fast-paced environment.

The role emphasizes excellent communication, problem solving, and adherence to company policies.