Patient Care & Service Specialist - Medical Equipment

Quipt Home Medical, Corp.; Gainesville (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO plan

Paid Holidays

401K

401K match

Competitive Pay

Zusammenfassung

Quipt Home Medical is seeking a Customer Service Representative to be the primary contact for patients, caregivers, referral sources, and commercial accounts, answering questions and resolving issues with care and professionalism.

You will verify insurance, process orders, schedule deliveries, coordinate with clinical staff, and ensure accurate documentation while delivering courteous service and supporting continuous improvement in a fast‑paced, patient‑centered environment.

Qualifikationen

• High School Diploma or equivalent.
• Experience in a Clerical or Customer Service environment.
• Knowledge of Microsoft Office (Word, Excel) and basic computer skills.

Aufgaben

• Answer inquiries from patients, caregivers, and providers in a courteous, professional manner.
• Verify insurance eligibility and process required documentation for third‑party billing.
• Input orders and update patient charts accurately and timely.
• Coordinate delivery/pickup scheduling with patients and clinical staff.
• Handle complaints and resolve issues with proper follow‑up and documentation.

Kenntnisse

Customer service

Communication

Problem solving

Attention to detail

Microsoft Office

Ausbildung

High School Diploma or equivalent

Tools

Brightree software

Jobbeschreibung

Quipt Home Medical is seeking a Customer Service Representative to be the primary contact for patients, caregivers, referral sources, and commercial accounts, answering questions and resolving issues with care and professionalism.

You will verify insurance, process orders, schedule deliveries, coordinate with clinical staff, and ensure accurate documentation while delivering courteous service and supporting continuous improvement in a fast‑paced, patient‑centered environment.