Patient Care Operations Specialist

AdaptHealth, LLC; Raleigh (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Parental Leave

Job summary

AdaptHealth in Raleigh, NC seeks an Operations Specialist to support patient care and drive operational excellence. You will streamline workflows, verify insurance and authorizations, and navigate EMR systems to ensure accurate data and timely deliveries of home medical equipment.

Ideal candidates bring a high school diploma or equivalent, a valid driver’s license, and at least one year in a related setting.

Qualifications

• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
• Valid and unrestricted driver’s license
• One (1) year of relatable work experience required
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
• Ability to multi-task in a fast paced environment
• Proficient computer skills, Microsoft Office and healthcare systems are a plus
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Assist with training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Deliver, set up, and educate patients on home medical equipment as needed
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Safely operate company vehicles for equipment delivery
• Perform other duties as assigned

Skills

Driver's license

Communication skills

Multi-tasking

Attention to detail

Education

High School Diploma

Associate’s degree in Healthcare Administration

Business Administration

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth in Raleigh, NC seeks an Operations Specialist to support patient care and drive operational excellence. You will streamline workflows, verify insurance and authorizations, and navigate EMR systems to ensure accurate data and timely deliveries of home medical equipment.

Ideal candidates bring a high school diploma or equivalent, a valid driver’s license, and at least one year in a related setting.