Healthcare Operations Specialist: Patient Care & Process

AdaptHealth, LLC; Silverthorne (CO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off Plans including holidays

Employee Stock Purchase Plan

Parental Leave

Short and Long-term Disability

Life and AD&D Insurance

Flexible Spending Accounts (FSA) and H

CVS Minute Clinic and Teledoc access

Identity Theft Protection and Legal

Diversity and inclusion initiatives

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence in our home medical equipment network. This role emphasizes process improvements, data accuracy, and effective teamwork to ensure timely delivery and compliant care.

You will verify insurance, navigate EMR systems, and contribute to training while meeting quality metrics. A High School Diploma or related associate degree, valid driver’s license, and at least one year of related experience are

Qualifications

• High School Diploma or an Associate’s degree in healthcare, business administration, or related field.
• Valid and unrestricted driver’s license.
• One year of relatable work experience.
• Experience in healthcare, insurance, billing, claims, call center or customer service is a plus.
• Excellent verbal and written communication with attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient with Microsoft Office and EMR systems.

Responsibilities

• Support regional operations through workflow improvement and process optimization.
• Review insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Skills

Verbal & written communication

Attention to detail

Multi-tasking

Computer skills

Education

Associate degree in healthcare or related field

Tools

EMR systems

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence in our home medical equipment network. This role emphasizes process improvements, data accuracy, and effective teamwork to ensure timely delivery and compliant care.

You will verify insurance, navigate EMR systems, and contribute to training while meeting quality metrics. A High School Diploma or related associate degree, valid driver’s license, and at least one year of related experience are