Patient Care Operations Specialist (Non-Driving)

AdaptHealth, LLC; Statesboro (GA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid Time Off (PTO) and holidays

Employee Stock Purchase Plan

Parental bonding leave

Job summary

AdaptHealth is hiring an Operations Specialist to support patient care and drive operational excellence. The role focuses on improving workflows, handling insurance verification, authorizations, and accurate data entry across EMR systems.

The ideal candidate has at least one year of related experience, strong communication skills, and the ability to multi-task in a fast-paced health services environment. A healthcare background is a plus, and the company offers comprehensive benefits.

Qualifications

• One (1) year of relatable work experience required.
• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Problem solving

Multi-tasking

Independent work

Education

High School Diploma

Associate’s degree or higher in Healthcare Administration/Business Administration/relatable field

Tools

Microsoft Office

EMR systems

Healthcare IT systems

Job description

AdaptHealth is hiring an Operations Specialist to support patient care and drive operational excellence. The role focuses on improving workflows, handling insurance verification, authorizations, and accurate data entry across EMR systems.

The ideal candidate has at least one year of related experience, strong communication skills, and the ability to multi-task in a fast-paced health services environment. A healthcare background is a plus, and the company offers comprehensive benefits.