Patient Care Operations Coordinator

Apria-Healthcare; Waukegan (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Disability coverage

Parental leave

Job summary

Accendra Health is seeking a Branch Coordinator in Illinois to deliver exceptional customer service to patients and caregivers by phone and in person. You will manage orders, verify insurance, obtain necessary authorizations, and coordinate with the branch team to ensure timely billing and receivables.

The role emphasizes accurate data entry, multitasking across systems, and strong communication. Benefits, stable schedule, and meaningful patient impact are highlighted.

Qualifications

• High school diploma or equivalent.
• At least 1 year of related work experience; 2+ years preferred.
• Experience in an office, healthcare setting, or call center preferred.
• Experience using a multi-line phone system and handling customer inquiries.

Responsibilities

• Serve as primary contact for patients arriving in person.
• Answer inbound calls, provide information, troubleshoot, and resolve issues.
• Process branch orders, verify insurance, obtain authorizations, and document accurately.
• Collect payments, reconcile receivables, and perform daily data entry.
• Support sales and referrals to gather documentation for insurance guidelines.
• Conduct outbound calls to improve patient satisfaction and follow-up.

Skills

Customer service

Phone system

Data entry

Communication

Time management

Education

High School Diploma

Job description

Accendra Health is seeking a Branch Coordinator in Illinois to deliver exceptional customer service to patients and caregivers by phone and in person. You will manage orders, verify insurance, obtain necessary authorizations, and coordinate with the branch team to ensure timely billing and receivables.

The role emphasizes accurate data entry, multitasking across systems, and strong communication. Benefits, stable schedule, and meaningful patient impact are highlighted.