Patient Services & Billing Coordinator

Apria Healthcare LLC; Harlingen (TX); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Branch Coordinator to deliver exceptional patient service by phone and in person. You will ensure orders are received and processed accurately, verify insurance details, and collect necessary documentation to bill insurers.

This role supports the branch team and collaborates with providers to optimize patient care across services. The position emphasizes strong communication, multi-system navigation, and meticulous data entry while maintaining focus on timely care

Qualifications

• Education and/or Experience High School Diploma or equivalent
• At least one-year related work experience
• Certificates, Licenses, Registrations or Professional Designations None

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, elevate queries when necessary.
• Process branch duties; including creating and working with new orders, reviewing systems, confirming delivery appointments, verifying insurance, obtaining authorizations, data entry.
• Work with sales team, referrals and/or patients to gather documentation needed to meet insurance guidelines.
• Request health plan authorizations/information as required; either electronically or verbally.
• Review patient accounts and obtain documentation from referral sources to bill health insurance plans.
• Collect credit card payments and reconcile daily receivables; submit to lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices or tests as required.
• Performs other duties as required.

Skills

Organizing

Problem Solving

Patient Focused

Teamwork

Time Management

Communication

Computer Skills

Multi-system Navigation

English Language

Math Skills

Education

High School Diploma or equivalent

Job description

Accendra Health is seeking a Branch Coordinator to deliver exceptional patient service by phone and in person. You will ensure orders are received and processed accurately, verify insurance details, and collect necessary documentation to bill insurers.

This role supports the branch team and collaborates with providers to optimize patient care across services. The position emphasizes strong communication, multi-system navigation, and meticulous data entry while maintaining focus on timely care