Patient Care & Admin Coordinator

Accendra Health; Hampton (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Job summary

Accendra Health is hiring a Branch Coordinator to support patients by phone and in person, delivering outstanding service. You will process orders, verify insurance, obtain authorizations and ensure timely billing for services.

Role requires strong organization, communication, and multi-system data entry skills, plus experience with multi-line phones and basic equipment handling. On-site work in a healthcare setting with benefits included.

Qualifications

• High School Diploma or equivalent required.
• At least one year of related work experience.
• Experience with multi-line phone systems preferred.
• English language proficiency in reading, writing and speaking.
• Intermediate to advanced computer skills across multiple systems.

Responsibilities

• Serve as first point of contact for patients arriving in person.
• Answer inbound calls, provide information, troubleshoot, and escalate as needed.
• Process branch duties: orders, data entry, verify insurance, appointments.
• Gather documentation to meet insurance guidelines and obtain authorizations.
• Bill insurance plans and collect payments; reconcile daily receivables.
• Conduct outbound calls to patients and referrals for satisfaction.
• May perform device downloads and basic functional tests as needed.

Skills

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication

Education

High School Diploma or equivalent

Job description

Accendra Health is hiring a Branch Coordinator to support patients by phone and in person, delivering outstanding service. You will process orders, verify insurance, obtain authorizations and ensure timely billing for services.

Role requires strong organization, communication, and multi-system data entry skills, plus experience with multi-line phones and basic equipment handling. On-site work in a healthcare setting with benefits included.