Patient Care & Billing Coordinator

Apria, Inc.; Keene (NH); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid Time Off

401(k) Plan

Job summary

Accendra Health is seeking a Branch Coordinator to provide exceptional customer service to patients and their caregivers by phone and in person. You will ensure orders are received and processed timely, coordinate with providers, and assist in obtaining insurance authorizations to support patient access to equipment and services.

The role involves handling multi-line calls, processing orders, verifying insurance, collecting payments, and collaborating with the branch team and sales to meet payer

Qualifications

• High School Diploma or equivalent.
• At least one-year related work experience.
• Preferred: at least two years’ experience in an office environment, healthcare setting or call center.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and elevate queries or concerns when necessary.
• Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.
• Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
• May perform functional tests on certain respiratory equipment.
• Performs other duties as required.

Skills

Organizing

Problem Solving

Patient Focused

Teamwork

Time Management

Effective communication

Education

High School Diploma or equivalent

Tools

Multi-line Phone System

Data entry / multiple systems

Job description

Accendra Health is seeking a Branch Coordinator to provide exceptional customer service to patients and their caregivers by phone and in person. You will ensure orders are received and processed timely, coordinate with providers, and assist in obtaining insurance authorizations to support patient access to equipment and services.

The role involves handling multi-line calls, processing orders, verifying insurance, collecting payments, and collaborating with the branch team and sales to meet payer