Branch Operations & Patient Care Coordinator

Accendra Health; Farmington (NM); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k)

FSAs

Life insurance

Disability

Assistance program

Parental leave

Domestic partner benefits

Well-being

Job summary

Accendra Health is seeking a Branch Coordinator to deliver exceptional customer service to patients by phone and in person and to process orders efficiently. You will collaborate with patients, providers, and team members to ensure timely billing and documentation for health insurance plans.

The role centers on accurate data entry, insurance verification, and coordinating with sales and referrals to meet payor guidelines, while maintaining high patient satisfaction and strong attention to detail.

Qualifications

• High School Diploma or equivalent.
• At least one year related work experience.
• Experience utilizing multi-line phone-system is preferred.
• English (reading, writing, verbal) required.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system and provide information.
• Process orders, verify insurance, and gather documentation for billing.
• Obtain authorizations/information as required to meet insurance guidelines.
• Review accounts and bill health insurance plans.
• Collect payments and reconcile daily receivables.
• Perform outbound satisfaction calls and assist with audits and controls.

Education

High School Diploma or equivalent

One year related work experience

Job description

Accendra Health is seeking a Branch Coordinator to deliver exceptional customer service to patients by phone and in person and to process orders efficiently. You will collaborate with patients, providers, and team members to ensure timely billing and documentation for health insurance plans.

The role centers on accurate data entry, insurance verification, and coordinating with sales and referrals to meet payor guidelines, while maintaining high patient satisfaction and strong attention to detail.