Patient Care & Scheduling Coordinator

Apria Healthcare; Farmington (NM); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health seeks a Branch Coordinator to deliver excellent customer service by phone and in person, ensuring orders are received and processed accurately. You will collaborate with patients, providers, and team members to support billing and documentation for health insurance plans.

The role involves handling insurance authorizations, payment collection, and coordinating with the branch to meet payor guidelines.

Qualifications

• High School Diploma or equivalent.
• At least one-year related work experience.

Responsibilities

• Act as first contact to patients arriving in person.
• Answer inbound calls on a multi-line phone system and provide information to patients.
• Process branch orders, verify insurance, and manage billing data.
• Gather documentation to meet insurance guidelines and obtain authorizations.
• Review patient accounts and collect documents to bill health plans.
• Collect payments, reconcile receivables and submit to the lock box.
• Make outbound patient satisfaction calls.
• May download data from recording devices and perform basic tests.
• Perform other duties as required.

Skills

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication (in person, on

Education

High School Diploma or equivalent

Tools

Multi-line phone system

Multiple systems

Computer skills

Job description

Accendra Health seeks a Branch Coordinator to deliver excellent customer service by phone and in person, ensuring orders are received and processed accurately. You will collaborate with patients, providers, and team members to support billing and documentation for health insurance plans.

The role involves handling insurance authorizations, payment collection, and coordinating with the branch to meet payor guidelines.