Patient Care Coordinator (Branch)

Apria Healthcare; Sharon Hill (Delaware County); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Branch Coordinator to deliver exceptional customer service to patients and caregivers by phone and in person. You will ensure orders are received and processed promptly, verify insurance, obtain authorizations, and assist with billing to maximize health plan benefits.

You will work with patients, providers, and the branch team to resolve issues, collect payments, and help ensure accurate documentation for insurance claims.

Qualifications

• High School Diploma or equivalent.
• At least one year related work experience.
• Healthcare or call center experience is a plus.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system and provide information, troubleshoot issues, and escalate when needed.
• Process branch duties: create and manage orders, review systems, confirm deliveries, verify insurance, obtain authorizations, and enter data.
• Collaborate with sales team, referrals, and patients to gather documentation to meet insurance guidelines.
• Review patient accounts and collect necessary documents to bill health insurance plans.
• Collect payments, reconcile receivables, and submit to the lock box.
• Perform outbound patient and referral satisfaction calls.
• May download data from devices and perform basic tests on respiratory equipment.
• Other duties as required.

Skills

Organizing

Problem solving

Patient focused

Teamwork

Time management

Effective communication

Education

High School diploma

1 year related experience

Tools

Multiline phone system

Job description

Accendra Health is seeking a Branch Coordinator to deliver exceptional customer service to patients and caregivers by phone and in person. You will ensure orders are received and processed promptly, verify insurance, obtain authorizations, and assist with billing to maximize health plan benefits.

You will work with patients, providers, and the branch team to resolve issues, collect payments, and help ensure accurate documentation for insurance claims.