Patient Care Operations Coordinator

Tufts Medicine; Boston (MA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

Tufts Medicine is seeking an administrative support professional to coordinate patient activity and unit information, performing clerical duties under clinical leadership. You will handle patient charts, orders transcription, and communications within the hospital, ensuring service excellence and proper documentation.

The role requires accurate data entry, strong organizational skills, and the ability to work across departments to facilitate timely patient care and discharge processes.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in a healthcare or customer facing setting is preferred.
• Associate's degree is preferred.

Responsibilities

• Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.
• Responsible for review of bed assignments and relaying this information to clinical staff.
• Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
• Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy. Files pertinent data in appropriate patient's record. Prepares charts for Medical Records upon discharge.
• Prepares and maintains medical records, in accordance to hospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG's, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
• Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.
• Transcribes physician orders to appropriate information sites which may include: Sorian, nursing kardex, MAR (medication administration record), intervention sheet, diet sheet and other documents utilized and completes necessary follow through.
• Supports effective and efficient communication for the nursing unit by promptly answering phone, triaging calls, and relaying messages to staff using appropriate etiquette. Coordinates communications regarding outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur.
• Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to help desk.
• Collaborates with case management staff, social workers and nursing staff to facilitate follow up appointments within the hospital or upon discharge.
• Coordinates communication during emergency situations or STAT requests or orders.
• Follows through with orders unable to be completed during the off‑shift and weekends.
• Responsible for coordination of unit activities during electronic downtime.
• Facilitates timely delivery of time and attendance records.
• Monitors available quantity and documentation of forms, materials, supplies and equipment inventory. Responsible for tracking and returning of rental equipment.
• Responsible for information shared at all staff meetings (by attending, reading minutes or virtual).
• Assists with orientation and training of new unit coordinators as designated by the department leadership.

Skills

Excellent communications

Organizational skills

Confidential handling

Team collaboration

Problem solving

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Word

Excel

Outlook

Job description

Tufts Medicine is seeking an administrative support professional to coordinate patient activity and unit information, performing clerical duties under clinical leadership. You will handle patient charts, orders transcription, and communications within the hospital, ensuring service excellence and proper documentation.

The role requires accurate data entry, strong organizational skills, and the ability to work across departments to facilitate timely patient care and discharge processes.