Patient Care & Office Operations Lead

LifeStance Health; Smithfield (RI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Smithfield, RI is seeking a Practice Coordinator to manage daily front office activities and ensure high‑quality customer service for in‑person and telehealth patients and clinicians.

Responsibilities include patient check‑in/out, scheduling, billing queries, insurance eligibility, telehealth support, and triage. You will coordinate with clinicians and staff to keep the practice running smoothly and securely.

Qualifications

• High School or equivalent required; associates/bachelor's degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Proficient in Microsoft Office and EMRs.

Responsibilities

• Provide exceptional front desk support; greet and check in/out patients in a courteous manner.
• Assist patients with scheduling, billing questions, and insurance eligibility verification.
• Support telehealth access and Patient Portal issues; triage urgent requests as needed.
• Coordinate with clinicians for appointment accuracy and patient questions.
• Maintain a clean, welcoming office environment and effective communication among staff.

Job description

LifeStance Health in Smithfield, RI is seeking a Practice Coordinator to manage daily front office activities and ensure high‑quality customer service for in‑person and telehealth patients and clinicians.

Responsibilities include patient check‑in/out, scheduling, billing queries, insurance eligibility, telehealth support, and triage. You will coordinate with clinicians and staff to keep the practice running smoothly and securely.