Front Desk & Patient Experience Coordinator

LifeStance Health Inc.; Smithfield (RI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability (short/long-term)

Life Insurance

401k match

Parental Leave

Paid Time Off

Holiday Pay

EAP

Job summary

LifeStance Health in Smithfield, RI is seeking a Practice Coordinator to manage the front office daily operations, ensuring quality customer service for in-person and telehealth patients and clinicians.

You will coordinate scheduling, patient intake, billing inquiries, and essential clerical tasks while upholding HIPAA guidelines and supporting clinicians and staff to sustain a positive LFST culture.

Qualifications

• High School or equivalent required.
• 1+ years of experience in healthcare operations, customer service, or similar role.

Responsibilities

• Manage front desk daily operations to ensure smooth patient flow and clerical accuracy.
• Coordinate scheduling for patients and clinicians; prepare paperwork and ensure accurate demographics.
• Provide excellent patient service and address billing questions via phone, email, or portal.
• Support clinicians with administrative tasks, including letters and faxes, and maintain clinician schedules.
• Uphold HIPAA standards and maintain a secure, organized office environment.

Skills

Multitasking

Independent work

Communication skills

HIPAA compliance

Customer service focus

Education

High School or equivalent

Associate’s or Bachelor's degree preferred

Tools

EMRs

Microsoft Office

Job description

LifeStance Health in Smithfield, RI is seeking a Practice Coordinator to manage the front office daily operations, ensuring quality customer service for in-person and telehealth patients and clinicians.

You will coordinate scheduling, patient intake, billing inquiries, and essential clerical tasks while upholding HIPAA guidelines and supporting clinicians and staff to sustain a positive LFST culture.