Practice Operations Lead — Front Office

LifeStance Health; New York (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in New York seeks a Lead Practice Coordinator to oversee front office activities across assigned practice locations, delivering quality patient service for in-person and telehealth visits.

You will manage scheduling, patient check-in/out, billing inquiries, and collaborate with clinicians to keep operations running smoothly; 100% onsite with travel between locations.

Qualifications

• High school diploma or equivalent required; associates/bachelor’s preferred.
• 2+ years in a healthcare operations role or 1+ year with exceptional performance in a similar role.

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities.
• Conduct schedule preparation for all patients to ensure paperwork and demographics are accurate.
• General office duties to keep the practice running smoothly and prepared for patients and clinicians.
• Monitor front desk phone queue to balance resource demand across the group.
• Coordinate efforts across Practice Coordinators to achieve KPIs.
• Lead onboarding and training for new Practice Coordinators.
• Ensure front office coverage across the Practice Group and fill vacancies as needed.

Skills

Multitasking

Independent work

Excellent communication

Microsoft Office

EMRs

HIPAA

Travel

Education

High School or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in New York seeks a Lead Practice Coordinator to oversee front office activities across assigned practice locations, delivering quality patient service for in-person and telehealth visits.

You will manage scheduling, patient check-in/out, billing inquiries, and collaborate with clinicians to keep operations running smoothly; 100% onsite with travel between locations.