Patient Care Navigator & Unit Coordinator

Jackalope Digital LLC; DeKalb (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Health Unit Coordinator to support patient care operations within the hospital setting. You will interact with patients and families, relay information to nursing staff, and help ensure smooth daily workflows on the unit.

The role emphasizes accuracy in record-keeping, teamwork, and the ability to operate hospital systems, while maintaining patient confidentiality and professionalism. A strong customer service orientation is essential.

Qualifications

• High School Diploma or GED required.
• Basic computer skills.
• Strong English communication, both written and spoken.
• Ability to identify when interpreter services are needed.
• Excellent customer service skills.

Responsibilities

• Greet patients with a friendly, professional demeanor.
• Provide accurate information and timely updates to patients and customers.
• Address questions promptly or connect to the right resource.
• Assist patients and visitors with directions and navigation.
• Use effective service recovery skills to resolve issues.
• Collaborate with coworkers across departments to support care.

Skills

Customer service

English communication

Computer literacy

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Health Unit Coordinator to support patient care operations within the hospital setting. You will interact with patients and families, relay information to nursing staff, and help ensure smooth daily workflows on the unit.

The role emphasizes accuracy in record-keeping, teamwork, and the ability to operate hospital systems, while maintaining patient confidentiality and professionalism. A strong customer service orientation is essential.