Patient Care Navigator

Advocate Health; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Advocate Health in Charlotte, NC seeks a patient access specialist to assist consumers with scheduling, registration and access-related needs. You will respond to inquiries, coordinate referrals, transfers, and escalations, and help patients navigate complex care pathways while maintaining HIPAA compliance.

This role emphasizes accurate communication, teamwork with the Care Management group, and delivering friendly, efficient service across locations.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication.
• Ability to follow HIPAA guidelines and privacy policies.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicates and maintains relationships with Care Management team to enhance patient management.
• Monitor multiple conversations while maintaining accuracy and customer service.
• Maintain productivity, quality, and service-level expectations.
• Adhere to HIPAA, privacy, security, and organizational policies.

Skills

Customer service

HIPAA compliance

Communication

Team collaboration

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Advocate Health in Charlotte, NC seeks a patient access specialist to assist consumers with scheduling, registration and access-related needs. You will respond to inquiries, coordinate referrals, transfers, and escalations, and help patients navigate complex care pathways while maintaining HIPAA compliance.

This role emphasizes accurate communication, teamwork with the Care Management group, and delivering friendly, efficient service across locations.