Care Coordination Specialist – Insurance & Scheduling

Hugh Chatham Memorial Hospital

Charlotte (NC)

On-site

USD 28,000 - 43,000

Full time

2 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Health benefits

Paid Time Off

Flexible Spending Accounts

Retirement plan

Job summary

Advocate Health in Charlotte, NC, is seeking a patient-facing coordinator for the Heart and Vascular service line. The role involves managing referrals, obtaining authorizations, explaining insurance benefits, and coordinating procedures with multiple departments.

The position is full-time, Monday through Friday, with potential after-hours as needed. The ideal candidate will have a high school diploma or GED, solid computer skills, and strong customer service experience, with knowledge of

Qualifications

High School Diploma or GED required.
Computer experience required.
Thorough understanding of Insurance coverage and Medical Necessity policies preferred.
Knowledge of medical records software preferred.
Customer service experience required.

Responsibilities

Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
May coordinate and prepare financial estimates for patients.
Obtains all authorizations needed.
Directs patients to providers in their insurance plan.
Reviews benefits and educates patient on insurance coverage.
Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
Reviews schedules and confirms schedules are accurate and time is properly allocated.
Follows up on all referrals to ensure no care gaps.