Patient Access & Scheduling Navigator

70 HonorHealth Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth is seeking an Administrative Support professional to be the primary contact for customers at the Customer Navigation Center. You will improve access to care by scheduling primary and specialty appointments, making in-network referral recommendations, and supporting patients via phone and MyChart.

You will verify referrals and insurance as part of daily workflows. Requirements include a High School Diploma or GED, at least 6 months of customer service experience, typing 45 WPM, and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service experience required.
• Typing a minimum of 45 words per minute (WPM) required.
• 1 year of call center experience preferred.
• Basic knowledge of insurance plans and requirements: Knowledge of physician specialties and hospital services offered Knowledge of medical terminology Knowledge of HIPPA/Privacy Practices Preferred
• Bilingual in Spanish (Conversation) Preferred

Responsibilities

• The primary contact for customers who contact the Customer Navigation Center. Schedule appointments in EMR and assist with referrals and in-network referral recommendations.
• Verify requirements for referrals, insurance plans, appt types and providers met; respond to inquiries via Phones and MyChart.
• Document telephone encounters for inbound inquiries and appointment questions; escalate as needed per guidelines.
• Assist customers in enrolling and increase utilization of MyChart App (EPIC EMR).
• Follow privacy regulations and document interactions for follow-up and resolution.

Skills

Customer service

Typing 45 WPM

Call center experience

Spanish (conversational)

Education

High School Diploma or GED

Job description

HonorHealth is seeking an Administrative Support professional to be the primary contact for customers at the Customer Navigation Center. You will improve access to care by scheduling primary and specialty appointments, making in-network referral recommendations, and supporting patients via phone and MyChart.

You will verify referrals and insurance as part of daily workflows. Requirements include a High School Diploma or GED, at least 6 months of customer service experience, typing 45 WPM, and