Patient Care Navigator & Advocate

UNC Health Care; Chapel Hill (NC); Hybrid; USD 29,000 - 41,000; Full time

Job summary

UNC Health Care System is seeking a dedicated Patient Navigator to support patients and families through the healthcare journey. The role focuses on barrier assessment, education, advocacy, and coordinating appointments with a patient-centered approach.

Ideal candidates will have a healthcare-related bachelor’s degree and strong communication, empathy, and organizational skills to help diverse populations access essential services and resources.

Qualifications

• Knowledge of the healthcare system and medical terminology.
• Strong communication and interpersonal skills.
• Empathy and ability to provide emotional support.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Identify barriers to care and conduct barrier assessments.
• Navigate the healthcare system and coordinate appointments, referrals, and follow-ups.
• Educate patients and families, advocate for patient rights, and support care plans.
• Identify community resources and connect patients with services.

Skills

Healthcare system knowledge

Communication skills

Empathy

Multitasking

Problem solving

Time management

EMR proficiency

Cultural competency

Resource navigation

Education

Bachelor's degree in healthcare

Tools

EMR system

Job description

UNC Health Care System is seeking a dedicated Patient Navigator to support patients and families through the healthcare journey. The role focuses on barrier assessment, education, advocacy, and coordinating appointments with a patient-centered approach.

Ideal candidates will have a healthcare-related bachelor’s degree and strong communication, empathy, and organizational skills to help diverse populations access essential services and resources.